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Call Center Customer Service Resume Examples

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Patience Carmen February 23, 2021 Resume

Offer Proof for Your Statements – The old adage that finding a job is a job holds true. The burden is on you to prove to a potential employer that you are the best candidate for the job. To do this, you must build your case from the ground up. This means you need to offer proof for every statement you make. For example, if you say you have 6 years of experience with Java programming or accounts payable, an employer should be able to go one-by-one through your position write-ups on your resume and identify those 6 years by themselves.

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Keep it Relevant – In second grade, I played the role of a singing tree in my school play. As important an event as that was to me in my life, it is completely irrelevant to our discussion here about resume writing tips. You should follow the same advice on your resume. If it is not relevant or you can’t reword it so that it is relevant to the job or employer, leave it off. Focus your resume on the items that qualify you for the position you are seeking. In other words, get rid of the fluff. For example, I once received a resume from a programmer, however the only thing I remember from it was that they attended clown college and competed in national juggling competitions. Yes, that was interesting, but it completely trumped their qualifications for the programming position which I don’t even remember. Basically, limit items on your resume to those relevant to the position for which you are applying. Do not include irrelevant items to that position on the resume. If you haven’t figured this out yet, this means you will have multiple, fine-tuned versions of your resume for each type of position for which you apply.

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First, for each position listed on your resume, provide a short paragraph that describes your roles and responsibilities. This tip is designed to make sure you use keywords related to the position that the software may be searching for in your resume. If done correctly, it should allow your resume to earn a higher ranking in the system.

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If you are interested in developing your career, regardless of the type of industry you are presently in or the job you hold now, you need a resume that represents you in the best possible manner. Once you submit a resume you do not get a second chance to resubmit it and what the potential employer views determines their initial impression of you, your career, and your background. Whether you fill out an online form and upload a resume, or send a resume direct, it must connect you to the potential job by demonstrating you have acquired the necessary skills, training, education, or other similar qualifications. Your resume can either help your prospect of being considered, or cause you to be disqualified. That is the power a resume holds for you and your career.

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Spend the Most Time on the Most-Read Part of Your Resume – Contrary to what you might think, the most-read part of your resume is not your name. When there are hundreds of resumes to review, names matter little in initial evaluations. The most read part of your resume is your Profile or Experience Summary. If your resume is missing this section, you are losing your best opportunity to create interest. It used to be common to put an Objective at the top of your resume. However, the Profile or Experience Summary section has completely replaced the Objective section. Why? It is a quick 3-4 sentence overview of your qualifications. This acts as an Executive Summary for a reviewer where you clearly point out why you are the best candidate for this specific position. If you don’t generate interest in this section, your chances of further review or even an interview are slim.

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My approach to resume writing involves the use of a skill set based approach and that means when a recruiter or hiring manager opens the resume they first read skill sets that have been acquired throughout the candidate’s career. More importantly, the skill sets listed are directly related to the job or career the candidate is interested in. This can change the entire perspective of the candidate when viewed by a potential employer as now they are viewed beyond the current job they hold. This is an especially helpful approach for anyone who is interested in changing jobs or careers.

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